FAQ

  • How can I deposit funds to my trading account?

    To fund your trading account, click on the Fund button on My Dashboard page. In case you do not have an active real account, then click on Activate Real Account button; after you submit your personal information, you will be redirected to the deposit page.

    Watch our tutorial on How to Make a Deposit.

  • We accept all major credit and debit card issuers, Neteller, Skrill, and bank wire transfer. Depending on your country of residence, additional deposit methods may be available.

  • You can start trading with as little as 250 EUR/USD/GBP.

  • No, all deposits to your trading account with Tradeo are free of charge.

  • No, third party deposits are now allowed due to Anti Money Laundering regulations.

  • You can request a withdrawal from My dashboard page.

  • Once your withdrawal request is executed, it usually takes 2 to 5 business days for your withdrawal to be credited to your bank account, credit/debit card or other preferred withdrawal destination.

  • The minimum withdraw should be above 15 $ / €/ £ , as these are the bank/payment processors’ and Tradeo Processing fees. The company has no minimum withdrawal requirements from its clients.

  • There are no fees to deposit with Tradeo or to make internal transfers between accounts. Fees for wire transfers are 30 EUR/USD/GBP up to $10,000 and 0.03% for the amount above $10,000.Accounts that are inactive up to 90 days may be charged a fee of $ 22.00 / € 20.00 / £15.00. No trading fees are charged with Tradeo

  • Why do I need to submit documents for account verification?

    By verifying your account, you confirm that you are the owner of this account and express intentions to trade on the financial markets. As a fully regulated broker, Tradeo is required to verify each client and this also enables us to protect our community of traders. Your information is always kept confidential and is only used for compliance purposes.

  • To complete your account activation please go to My Dashboard page and click on Account Activation tab. We will ask you to complete a questionnaire and upload your account verification documents.

  • 1. Proof of identity – passport or national identity card. Proof of Identity: Please note that you must submit a color copy of your valid ID document (front & back) as needed.
    2. Proof of address – bank/card statement or utility bill. Please note that this should be a color copy, and must have been issued no longer than 6 months ago. Examples of documents which can be provided are:
    • Water/gas/electric/internet/landline telephone bill
    • Residency certificate or tenancy contract
    • ID document which states your address and has NOT already been used as your identification document

    We are unable to accept mobile telephone bills or documents that list a P.O. box as a residential address. If your (utility) bills are not in your name you can send us a copy of your recent bank statement as proof of address. Please note that it must have been issued within the last 3 months.

  • We do our best to process clients’ verifications in timely manner. Please expect your account to be verified within 2 days from providing your documents.

  • Yes, up to 15 days, after the account was registered. In case you do not provide the necessary documents, the account will be closed and your initial deposit refunded. Note that any losses made from trading during those 15 days will not be refunded.

  • How does Tradeo Profit?

    As an STP broker, Tradeo makes its profit from a markup on the spread and does not charge any commission.

  • Straight Through Processing (STP) broker is a type of online broker. It is connected to one or multiple liquidity providers and forwards the trades of its clients to the liquidity provider that currently offers the best price.
    Unlike Market Makers, STP brokers do not trade against their clients, so there is no conflict of interest.

  • Trading with Tradeo is very secure as we do our utmost to protect our clients’ confidentiality. We use the internationally accepted security system SSL to encrypt all credit card payments over the web. We will not disclose your account balance, trade profits, etc. to other traders on our network.

  • Tradeo is operated by UR TRADE FIX Ltd (CIF license number 282/15), a fully licensed Investment Services Company (registration number HE 336677) and is regulated and licensed, under the Cyprus Securities and Exchange Commission (CySEC) to provide the following investment and ancillary services in relation to the financial instruments stated further below:

    Investment Services:

    1. Reception and Transmission of orders in relation to one or more Financial Instruments.
    2. Execution of Orders on Behalf of Clients.
    3. Portfolio Management

    Ancillary Services:

    1. Safekeeping and administration of financial instruments, including custodianship and related services.
    2. Foreign exchange services where these are connected to the provision of investment services.
  • Yes, you can use your own Experts Advisors through the MT4 platform.

  • Tradeo.com is our EU-centric arm and it is operated by UR Trade Fix Ltd, which is registered as an Investment Firm with the Cyprus Securities and Exchange Commission (CySEC). UR Trade Fix Ltd’s license number is 282/15 and the company registration number is HE336677. 

  • Which instruments can I trade on Tradeo?

    Tradeo provides you with access to 200+ instruments. You can trade CFDs on Forex, Crypto Currencies, Commodities, Indices and Stocks. Check our Market Quotes page for a full list of the instruments you can find on our platform.

  • Opening a trade is easy. You first need to select your Tradeo Z Account. On the drop down list select which account you want to trade with, either Demo or Real account. Then select Tradeo Z and depending on market news you can choose an asset from the column that you want to trade, the amount you want to invest and finally decide on the type of order you would like to execute: buy or sell.

    Watch our tutorial on How to Open and Close Trades.

  • In case you are unable to login to tradeo.com, please click the link for “Forgot Password”. Type in the email address that you used to sign up for Tradeo (username), and we will send you an email to that address with a link to change your password.

  • Determining the amount of your trades is easy because we always show it to you in units for the respective instrument. For example, if you are buying EUR for USD and the amount of your trade is 1000, this means you are buying 1000 of the base currency (EUR). If you want to short CFDs on Apple stocks and the amount if your trade is 1, this mean you’re selling 1 CFD on Apple stocks.

    Watch our tutorial on how to Determine the Amount of Your Trade.

  • You can set Stop Loss and/or Take Profit when you open a trade. For your convenience, you can secure your profit or limit your losses by setting Stop Loss and Take Profit in either Price or Amount.

    • Use Price if you want to indicate at what price the position will close; or
    • Use Amount (ex/10 USD or 20 USD) to tell our platform what amount of profit or loss should trigger an action (our platform will calculate the price for you).

     

    You can also set Stop Loss and Take Profit directly on the chart that displays after you open a position or from the Open Position tab on the Social Web Trader

    Watch our tutorial on How to Set Stop Loss and Take Profit.

  • You can open Market Execution orders which will be opened immediately at the current sell/buy price or pending order which will open when the price of an instrument reaches given sell/buy price.

  • Leverage gives you the ability to trade up a larger amount in the market with a smaller amount of capital in your trading account. For example, if your account balance is 500 EUR, with leverage 1:30 you can trade up to 15, 000 EUR on the markets.

  • The spread is the difference between the sell and the buy price. Our variable spreads represent a more fair, transparent picture of the market, as they depend entirely on market fluctuations, resulting in simple and equal pricing for traders.

  • A contract for difference (CFD) is a financial instrument that allows traders to invest into an asset class without actually owning the asset. The CFD is a contract between two parties (the buyer and the seller).

  • To download the MT4 platform, go to ‘My Dashboard’ Page. Click on the Settings tab on your Real or Demo account, and you will find the buttons to ‘DOWNLOAD FOR WINDOWS/MAC’.
    You will also find there your ‘MT4 ACCOUNT NUMBER’ which you should use to login, and you will have the option to generate a new MT4 password if necessary.

  • Tradeo is mainly compensated for its services through the spread which is the difference between the Sell and the Buy price so we do not charge any fees for trading. You can find any other fees here.

  • To find your MT4 Login number, first login at https://tradeo.com/my-dashboard to go to the ‘My Dashboard’ page. Click on the ‘Settings’ tab on your Real or Demo account, where you will find your ‘MT4 ACCOUNT NUMBER’ that you should use to login. To generate the MT4 password, go to ‘My Dashboard’ Page. Click on the ‘Settings’ tab on your Real or Demo account, fill out the 2 fields for ‘new password’ and “confirm new password’ (under the ‘Change MT4 password’ section), and then click on the ‘Change Password’ button.

  • Tradeo can only offer its services in jurisdictions, where it is regulated to do so. Aside from this, anybody can trade, as long as they submit the required KYC documentation and adhere to the rules of conduct on the Tradeo financial platform.

  • We offer Islamic accounts, which adhere to Islamic religious principles and are also called by the term “Swap-free” accounts. Special conditions apply to them: the overnight swap fee, which is usually charged or credited to clients, and which is calculated as the price difference between rollover close and rollover open trades, is not applied to swap-free accounts. This means the client will neither be credited or debited any amount of interest on any open position in their trading account at the closing of each business day (server time 00:00).

    In order to apply for a swap-free account simply email [email protected], in order to receive the Islamic account application terms. As soon as we get them back signed, your account will be transferred to swap free.

  • If you run into any difficulties, then our dedicated support team is at hand through [email protected]

  • Tradeo will never interfere with active trades, as this would compromise the integrity-based ethos of the platform. However, suspicious activity may result in an account hold and clients who do not submit sufficient documentation may be estopped from trading. Moreover, it should be noted that abnormal market conditions can occur, which may render it impossible to execute certain orders or result in a severe delay. A Force Majeure event, may also render it impossible for Tradeo to fulfill the order.

  • A demo account is a great idea and something that we definitely encourage here at Tradeo. You can open an account and trade risk-free through our platform to test the waters.

  • Trade will never give advice on specific products to individual members. Tradeo is a platform that provides the tools to facilitate trades, not to provide specific investment advice. All trades are placed at the traders’ own risk. However, Tradeo may provide certain educational resources to promote best practices with regard to trading methodologies. 

  • What is Margin level?

    Margin Level is the ratio of Equity to Margin which helps to measure how close your account is, to the percentage of margin call.

    Margin level is calculated by the formula: Margin Level = (Equity / Used Margin) x 100

    When the margin level decreases, your account bears more risk of liquidation/stop out. You should monitor the margin level and if needed deposit more funds, or decrease open exposure in order to increase your margin level.

  • Margin call is a limit set by the broker for the margin level, when Tradeo Margin Call level (also known as ‘Stop-out’ level) is currently set to 50% for EU clients trading under CySEC.
    Once your margin level drops the %, we shall automatically begin closing positions at the current market price, starting from the most unprofitable, to restore the margin level of your account to above %.

  • Required Margin refers to the amount required for you to open and maintain a position.

  • Used Margin is the sum of margin currently used for your open positions.

  • Free Margin is available funds to trade on an account and open new positions and/or withdraw funds from the account.

    The formula to calculate your Free Margin is: Free Margin = Equity – Margin

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money
GOT IT
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Read More